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Can't Buy Cases in CS2? Fixed (2024)

Can't Buy Cases in CS2? Fixed (2024)

CS2 might be out since way back in 2012, but the single biggest reason for controversy has always been the fact that players can purchase cases to get in game cosmetics easily. This is especially true if you're opening one of the 6 best cases to open in CS2. However, that isn't what we're talking about today. Instead, we're talking about what you have to do if you aren't able to buy cases in CS2 for some reason.

Valve is usually pretty quick when it comes to money related issues, and as such, you should usually have no problem purchasing cases in CS2. However, if it turns out you aren't able to buy cases, you have to ensure there aren't any limitations set to your account, confirm there isn't already a buy order pending, and log in then log in to your account. If nothing works, then you might have to contact Steam customer support.

If you aren't able to buy cases in CS2 then worry not because we're about to go through all the fixes right now.

Verify Account Eligibility

First, ensure that your Steam account meets the eligibility criteria for purchasing items in CS2. Some cases may have regional restrictions or age verification requirements. Double-check if your account meets the necessary criteria based on your region and age. 

You can find information about regional restrictions on the Steam Store or CS2 community forums. If you believe your account should be eligible but still encounter the error, it is recommended to contact Steam Support for further assistance. They can provide specific information about your account's eligibility and help troubleshoot the issue.

Additionally, sometimes Steam also tends to restrict the purchasing power of specific regions when a major problem occurs. Therefore, we recommend you go through social media to ensure this isn't the case.

Check Account Status

Screenshot of a Steam alert notifying restricted account functionality due to suspected fraudulent activity

If you suspect that your CS2 account has been restricted or flagged for suspicious activity, it is essential to review any notifications or emails you may have received from Steam. Look for any information regarding account limitations, bans, or violations of the game's terms of service. 

The most convenient way of ensuring you don't have any flags on your status is by checking the email associated with your account. This is because Steam usually emails the players to inform them that their account is being restricted or flagged for suspicious activity, though this isn't always the case.

This can help you determine if your account has any restrictions that may prevent you from buying cases. If you find any relevant information, take appropriate actions as outlined in the notification or contact Steam Support to seek clarification and potentially resolve the issue.

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Restart the Game and Update Steam Client

Steam platform updating with video game promotions displayed

Sometimes, technical glitches or temporary issues can occur within the game or Steam client, leading to the errors like this one or the one that doesn't let you buy keys in CS2. To address this, close both the CS2 game and the Steam client completely. Wait for a few moments to ensure all processes have stopped, and then relaunch both applications. T

his simple step can help refresh the game and client connections, potentially resolving any temporary issues that were causing the error. Who said the simplest solution couldn't be the best one?

Additionally, it might also be worth ensuring the Steam client is updated before attempting to purchase cases. One of the most common reasons for encountering errors while buying cases in CS2 is an outdated Steam client. If you're using an older version of the Steam client, it may not be fully compatible with the current purchasing system, resulting in errors during the transaction process.

To update your Steam client, simply: 

  1. Launch the application
  2. Navigate to the top left corner
  3. Find the ''Steam'' menu
  4. Click on it, and a drop-down menu will appear. 
  5. From there, select the ''Check for Steam Client Updates'' option. 

Steam will then automatically check for any available updates and prompt you to install them if necessary.

Check Server Status
Counter-Strike game information screen indicating no current problems

Game servers occasionally undergo maintenance or experience unexpected downtime. This can result in connectivity issues and prevent you from purchasing cases. To check the status of the CS2 servers, you can visit reliable sources such as the official CS2 website, Steam community forums, or third party websites that provide server status updates. 

If there is an ongoing maintenance or server issues, it is best to wait until the problem is resolved before attempting to buy cases again. Keeping an eye on official CS2 social media channels can also provide updates on any known server issues.

Verify Network Connectivity
Video game character stands next to a failed matchmaking notification on screen

A stable and reliable internet connection is crucial for a seamless gaming experience, including purchasing cases in CS2. Ensure that your network connection is not experiencing any disruptions or restrictions. Check if other online services or games are functioning properly on your network. 

If you suspect any network issues, consider restarting your modem or router to refresh the connection. It is also recommended to disable any VPN or proxy services that might interfere with the connection to the Steam servers. Once you have addressed any network related issues, try purchasing cases in CS2 again to see if the error persists.

Contact Steam Support

If you tried every troubleshooting method mentioned above but you still aren't able to buy cases in CS2, then the last thing left to do is to contact Steam Support. To contact Steam Support

  1. Visit the Steam Support website and log in with your Steam account. 
  2. Once logged in, since you are encountering an error while buying keys, it is best to navigate to the ''Purchases'' or ''Billing'' section.
  3. From here you want to proceed to submit a support ticket by clicking on the ''Contact Steam Support'' or ''Submit a Ticket'' button to begin the process. 

With this done, you'll be asked to write a detailed explanation of your specific issue. Be sure to include screenshots and any other information that might be relevant before submitting the ticket. Keep in mind that you'll likely have to wait a couple of days before an agent gets back to you, so be sure to keep an eye on your email.

What’s next?

Now that you have learned something new about Counter-Strike - it’s time you start playing and get better at the game. We can help! Purchase Eloking CS2 Boost right now and start playing at the rank you deserve!

Alternatively, you can Join our Discord Server & participate in various giveaways!

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